Online Technical Support & Service/Upgrade Requests

Our technical support staff takes pride in their role as your advocate; providing answers, solutions, and advice to optimize your spirometry protocol and maximize the lifespan of your Jones spirometer.

An exclusive service available to Jones customers is the capability to submit technical support questions online 24/7 and receive a comprehensive response the next business day! Simply complete and submit the form below. Answers to most questions can be found in our Q & A section, click here to check it out.

Technical support is also available by phone Monday through Friday, 8AM - 4:30PM, Central Standard Time (Chicago, IL) by calling 630-571-1980.

All repairs or upgrades submitted to Jones Medical must accompany a Jones Return Authorization number (RA#). You may acquire a RA# online by completing the form below. An explanation of your return must be provided in detail below. Include any error messages displayed, when the problem occurs, and when it began occurring. A response including your RA# and return instructions will be sent to the email address you provide. Note: The vast majority of technical support issues are resolved online or by phone.