When visiting our website, we may request information which helps us to deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, considering a product update, registering for a promotion, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Jones products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes – such as your occupation and where you use your spirometer – to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website and Internet services are of most interest to them.
The Information collected on our servers is strictly confidential. The information we collect is used for internal purposes and review only. Jones Medical Instrument Company does not sell or rent your information. We will not share your e-mail address or any other personal information with anyone unless it is necessary to provide you with our products and/or services (product warranty, service and/or repair). We value you as a customer and your right to privacy.
We have taken all reasonable steps to protect our customer’s personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you register on our site, we ask for your name and e-mail address. You will choose a password to gain secure access. We use this information to send updates or information on special offerings or new products that you may have an interest in, to process and track your order and to send order confirmation emails to you. Keep in mind that you may opt out of receiving emails about upcoming specials or new products at any time.